Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of RAW Design, LLC. The collective work includes works that are licensed to RAW Design, LLC. Copyright 2003, RAW Design, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with RAW Design, LLC or purchasing RAW Design, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with RAW Design, LLC or to purchase RAW Design, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by RAW Design, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of RAW Design, LLC used in the site are trademarks or registered trademarks of RAW Design, LLC

Warranty Disclaimer

Company Information:
Welcome to RAW Design Cycles LLC. We hope you enjoy browsing through the items available via our Website. RAW Design Cycles LLC. is dedicated to providing outstanding customer service and support to Motorcyclists who demand the best at reasonable prices. RAW Design Cycles LLC. brings together a team of dedicated people who believe it is their job to help you enjoy this great sport even more! Every employee shares the same commitment to excellence. A commitment that will assure that each and every customer has a rewarding and enjoyable shopping experience.

Pricing and availability are subject to change up to time of shipment. In the case of a price change, RAW Design Cycles LLC. will contact the customer to inform them of any changes. We reserve the right to cancel any order before it is shipped. All prices and policies are subject to change.

Customers may cancel an order at any time prior to the order being processed for shipping, with the exception of “Made-to-Order” items. To cancel an order a customer must call our office to do so. Orders cannot be canceled via e-mail or fax. Once the item has been processed for shipping, customers must follow return procedures listed below.

We strive to have the most accurate photos available of each product, but sometimes due to limited picture availability we use generic photos to represent the product. Differences will be minor from photo to actual product.

Payment Methods:
RAW Design Cycles LLC. accepts Visa, MasterCard, American Express, PayPal or RAW Design Cycles LLC. Gift Certificate. No Purchase Orders or C.O.D. orders will be accepted. 

Sales Tax:
Orders shipping to Connecticut must be charged sales tax. 

Shipping Information:
Our Orders are shipped via UPS, FedEx, and US Mail (USPS). Only one handling fee may be charged per order. Handling fees are non-refundable.

Warranties and Returns:
All of our products are first quality items and carry the manufactures full warranty. Merchandise that has been installed CANNOT be returned. Items not listed on our website are considered special order items and are non-returnable. For warranties and returns, customer must contact us by phone during normal business hours to have RMA issued. Customers cannot request RMA via e-mail or fax. Returns that are not due to warrantee or defective parts claims are subject to a 20% restocking fee.

Damage or Discrepancy Claims:
RAW Design Cycles LLC. must be notified within 72 hours of receipt of shipment, and prior to installation, of any and all damages and / or discrepancies to your shipment. Claims for damages outlined below WILL NOT BE VALID once the part has been installed. Customer must inspect each part thoroughly for dents, chips, scratches, gouges, flaws, etc., and report any such damage to RAW Design Cycles LLC. by phone within 72 hours of receipt.

Warranty Claim Returns:
Merchandise may not be returned to RAW Design Cycles LLC. unless purchased directly from RAW Design Cycles LLC. Return requests for dents, chips, scratches, gouges, flaws, etc. will not be allowed after 72 hours of receipt of goods. All warranty claims will be forwarded to manufacturer of product for their warranty department to handle. Upon issuance of warranty claim by manufacturer, warranty will be processed for customer by RAW Design Cycles LLC. Request to return products must meet the terms of the above warranty policy or have been shipped in error by RAW Design Cycles LLC. RETURNS WILL NOT BE ACCEPTED WITHOUT PREAUTHORIZATION FROM RAW Design Cycles LLC. You must contact RAW Design Cycles LLC. via PHONE for a Return Merchandise Authorization (RMA). The RMA Number must be clearly written on the outside of the package and on the invoice on the inside of the box. Packages without the RMA on the outside of the package will be refused. A RMA does not indicate warranty approval. Approval/Disapproval will be determined after our physical inspection of the returned part by RAW Design Cycles LLC. or the manufacturer. RAW Design Cycles LLC. does not ship replacement parts prior to receipt and physical inspection of the part. Parts must be packaged carefully to prevent damage. Customer is responsible for damages in return package shipping due to inadequate packaging. Shipments will not be accepted freight collect. RAW Design Cycles LLC. does not pay for the return shipping of defective merchandise. We are not responsible for factory defects other than those manufactured by RAW Design Cycles LLC. The customer agrees to pay to send the item back to RAW Design Cycles LLC. RAW Design Cycles LLC. will consequently repair or replace the component and ship the item at no charge back to the original shipping address via USPS first class. Customer may request expedited shipping at additional cost to the customer. RAW Design Cycles LLC. DOES NOT ISSUE RETURN TAGS or CALL TAGS. For your protection packages should be shipped with a tracking number so receipt by RAW Design Cycles LLC can be verified. Due to the nature of electronic and electrical parts there will be no returns or exchanges.

Under no circumstances will RAW Design be responsible for any costs greater than the initial purchase price of the merchandise.

Non-Warranty Returns:
Merchandise may not be returned to RAW Design Cycles LLC. unless purchased directly from RAW Design Cycles LLC. Request to return product must be arranged within 15 days of the invoice date and customer is responsible for freight charges from original shipment of the order. Once an RMA has been issued product must be received by RAW Design Cycles LLC. within 15 days in re-saleable condition. Electrical items cannot be returned. All electrical items must be returned to the manufacturer for repair or replacement.

RAW LED’s have a lifetime warrantee. We use the same 3M adhesives that hold bodyside mouldings on cars. The effectiveness of the LED adhesive is directly related to mounting surface and condition. Therefore, no warrantee will apply for the adhesive.

Power-PUC Wheel Lighting Systems are warranted from defects in material and workmanship for a period of 1 year from date of purchase. If installed and used properly, these kits have proven reliable for over 100,000 miles. The success and operation is highly dependent on proper installation. So firstly, make sure to read any and all instructional material available from RAW Design prior to installation.

Internet Security:
Security of your on-line transaction is paramount at RAW Design Cycles LLC.. All transactions are taken over a secure server connection. Customers on a global scale can shop privately, confidently and securely. 

International Orders:
We do offer international shipping. Customer will be responsible for all International Shipping Charges, Taxes, Brokerage Fees, & Duties that may be charged to get you your product. You can place your order through our website to get an estimate of approximate shipping charges. Any additional shipping charges that are charged by shipping company to ship your products will be billed to your card. All other fees will be collected once the product is landed in your country through your customs department and paid by you. We will select the carrier for all orders. International customers cannot request carrier. International orders will not be shipped until payment has cleared.

Shipping Information:
Our Orders are shipped via UPS, FedEx, and US Mail (USPS). Only one handling fee may be charged per order. Handling fees are non-refundable.

Please contact customer service with any questions by e-mail at info@rawdesigncycles.com or by phone 001-203-425-3214.

Damages in transit:
All orders are packaged with great care. However, if order is received in damaged condition, please report this to the shipper prior to notifying us. UPS can be reached at 1-800-742-5877. The shipper must inspect damaged packages for claims purposes, so do not destroy or discard packaging. After information has been given to shipping company notify RAW Design Cycles LLC. and please have your invoice number available for reference.

Contacting Us:

By Phone:
US Customers: 1-203-425-3214

International Customers: 001-203-425-3214

Call Center Hours
M-F 9:00 AM-4:00 PM EST

Limitation of Liability
RAW Design, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if RAW Design, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a RAW Design, LLC product is mistakenly listed at an incorrect price, RAW Design, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. RAW Design, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, RAW Design, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by RAW Design, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

RAW Design, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to RAW Design, LLC.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of RAW Design, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of RAW Design, LLC products) must be commenced within one (1) year after the claim or cause of action arises. RAW Design, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. RAW Design, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a RAW Design, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
RAW Design, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, RAW Design, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, RAW Design, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to RAW Design, LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless RAW Design, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, RAW Design, LLC may link to sites operated by third parties. However, even if the third party is affiliated with RAW Design, LLC, RAW Design, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of RAW Design, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, RAW Design, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).